Thank you for choosing Zilicon Network Solutions Pvt. Ltd. for your digital marketing needs. We strive to provide excellent services to our clients, and your satisfaction is our top priority. We have carefully stated the full refund policy to maintain the flow of work and the code of conduct. Please carefully read our refund policy before enrolling.

1. Refund Eligibility and Restrictions

At Zilicon Network Solutions Pvt. Ltd., we have a very smooth policy that ensures everything runs smoothly. We tackle every project with the greatest attention to detail, ethics, and dedication. Our goal is to deliver the results by the proposal's terms and conditions. However, despite all precautions, if the client is dissatisfied with the results and opts for the dispute-resolution process.

We offer refunds under the following circumstances:

a. Unsatisfactory Service: If you are unsatisfied with the services provided by Zilicon Network Solutions Pvt. Ltd., you may be eligible for a refund, not full. Please contact our customer support team within _ days of the service delivery date to discuss your concerns.

b. Service Errors: If Zilicon Network Solutions Pvt. Ltd. makes a significant error or fails to deliver the agreed-upon services, you may be eligible for a refund. Please report any issues to our customer support team promptly.

c. Project Termination: If in case the client terminates the project then no amount of money will be refunded from our side. In such a situation, the client doesn’t have the right to demand any refund amount. However, if within 5 days of making the payment the client cancels the project then the full amount will be refunded. Charges are applied for canceling the service the client wanted.

2. Refund Conditions

Refunds differ depending on the circumstances and scenarios of each client. We have the following refund policies:

a. Full Refund: When the project has not yet begun and the client wishes to take a step back.

b. Partial Refund: If we do not complete the project according to the specified delivery policy and contract of agreement. In such cases, Zilicon Network Solutions Pvt. Ltd. gives the client the right to request a partial refund.

c. Proportionate refund: Proportionate refund: If the client cancels the project in the middle of it, he or she must pay the proportionate amount to our employees for the amount of work done.

d. No refund: After the delivery has been completed and delivered to the client, he or she can request a discount if there is any loss of work on an urgent basis. If you are late, you will no longer be able to request a discount.

4. Refund Request Process

To request a refund, please follow these steps:

a. Contact Customer Support: Contact our customer support team for any refund process. Provide them with a detailed list of your concerns and reasons for the refund request.

b. Provide Supporting Information: In some cases, we may request additional information or documentation to better understand your concerns. Please be prepared to provide any necessary details to expedite the process.

5. Refund Consideration

Upon receiving your refund request, Zilicon Network Solutions Pvt. Ltd. will review the information provided and assess the eligibility for a refund. We aim to process refund requests promptly and fairly.

4. Refund Approval

If your refund request is approved, Zilicon Network Solutions Pvt. Ltd. will issue the refund to the original payment method within _ business days.

7. Refund Denial

If your refund request is denied, Zilicon Network Solutions Pvt. Ltd. will provide a clear explanation of the reasons for the denial. Our ultimate goal here is to reach a mutual agreement. We usually try to reach an agreement that is acceptable to both parties. If you disagree with the decision, you may appeal by providing additional information or addressing any concerns raised by our team by writing an email to us at Domarketinsoftwaresolutions.com.

8. Changes to Refund Policy

Zilicon Network Solutions Pvt. Ltd. reserves the right to modify, amend, or update this refund policy at any time without prior notice. Any changes that are made will be listed on our website for you to review. We will only operate by the modifications as of the date of their implementation.

9. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

Zilicon Network Solutions Pvt. Ltd.

Address: A-407, Boomerang, Chandivali, Andheri(E), Mumbai - 400072

Email: info@ziliconnetwork.com

By choosing Zilicon Network Solutions Pvt. Ltd., you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for your trust in Zilicon Network Solutions Pvt. Ltd.